It’s that time of year to renew my car registration, and buy the accompanying compulsory third-party insurance. So I tried the NRMA, and price-wise their quote was okay, but I wanted it mailed to me in the post so that I can pay it closer to when I actually need it. Trying to tell the NRMA this proved to be impossible:

… and then clicking the submit button gives this:

… forbidding all English punctuation – that’s a really nice touch! So I removed all commas, full stops, apostrophes, and question marks, leaving one continuous string of text, and clicked submit again. The result is this:

Wow, that’s impressively crap. Being that bad at listening to people’s feedback doesn’t just happen, it takes serious dedication and practise and commitment.