It’s that time of year to renew my car registration, and buy the accompanying compulsory third-party insurance. So I tried the NRMA, and price-wise their quote was okay, but I wanted it mailed to me in the post so that I can pay it closer to when I actually need it. Trying to tell the NRMA this proved to be impossible:
… and then clicking the submit button gives this:
… forbidding all English punctuation – that’s a really nice touch! So I removed all commas, full stops, apostrophes, and question marks, leaving one continuous string of text, and clicked submit again. The result is this:
Wow, that’s impressively crap. Being that bad at listening to people’s feedback doesn’t just happen, it takes serious dedication and practise and commitment.
NRMA Insurance apologies for any inconvenience caused.
We understand that our website should be easy to use and have rectified this error.